FAQ

Where are your books shipped from?

B2B orders made via this portal are shipped from Melbourne, Australia

Which countries do you ship to?

We are happy to post to almost anywhere in the world. However unfortunately postage costs from Australia, to anywhere that is not Australia, is expensive. We don't pad postage charges. What you are charged is what we are charged. The best way to minimise postage charges on a unit basis is to order just under 20kg of books at a time. The greater the weight of an order (up to the max of 20kg) the cheaper is the freight cost per kilogram. Download this Excel spreadsheet that you can use to optimise the weight of your order to 20kg.

When are your books shipped?

We generally ship next business day. Very large orders with complex labelling/packaging requirements may take multiple days to fulfil. 

How much is shipping?

We use eParcel from Australia Post. At checkout postage is automatically calculated based on weight/volume and the destination as well as the service level requested. ie Standard verses Express.

How can we pay?

Our checkout system will accept all major credit cards as well as PayPal.

I have more questions. Who can I contact?

Please email: <office@upload.com.au>
or phone: +61 (0) 401 382 646